Food & Beverage Supervisor

• Manage operation of counter service café or bar which includes food preparation of hot options such as burgers and pizza, Starbucks® coffee service, plus other snacks, ice cream and cold beverages.
• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget.
• Complete all stock control and inventory processes.
• Plan, organize and maintain standards within your F&B unit or area.
• Complete weekly standards audits.
• Ensure effective utilization of cost and order management systems.
• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping.
• Ensure all temperature checks logs are maintained and recorded.
• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.
• Ensure spend per head targets are met or exceeded.
• Actively drive sales to achieve targeted KPIs.
• Ensure all staff’s Food Handling local area qualifications are met and maintained.
• Ensure all local food licenses are always maintained.
• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
• Develop and manage Host schedules.
• Forecast the staffing needs of the business during trading periods.
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
• Efficiently respond to issues throughout the day by communicating between relevant departments.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

• High school diploma or equivalent. Bachelor’s degree preferred.
• Two years of related experience in the food or beverage (i.e. restaurant, café) industry.
• A career-oriented individual with a background in leading teams in the hospitality or attractions industry.
• A guest-first mindset with excellent verbal and written communication skills.
• The ability to work well within a collaborative team atmosphere.
• Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment.
• Knowledge of point-of-sale automated systems and inventory/sales auditing is required.

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Legoland