Benefits Manager

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals

• At least 5 years of experience with a broad range of associate retirement, insurance benefits plans required.
• Human Resources in a hotel or a related industry preferred.
• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• CEBS, CPSP, SHRM-CP or SHRM-SCP preferred.
• Knowledge of HRIS and ATS systems.
• Proficient in Microsoft Office to include Excel and PowerPoint.
• Spanish speaking preferred.

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
• Prolonged periods of sitting at a desk and working on a computer.

• Oversees retirement and health and welfare programs for various levels of associates.
• Explains retirement benefit plan policies, procedures, and legal requirements to associates and beneficiaries.
• Analyzes programs, identifies opportunities for improvement and enhancement; researches and recommends changes.
• Educates associates on regulatory requirements, tax implications, and administrative considerations of retirement plans.
• Serves as the subject matter expert in developing and properly preparing compliance programs under ERISA, the Internal Revenue Code and other laws and regulations.
• Creates, implements, administers, and enforces policies, procedures and laws required for Q Center’s retirement plan to operate in accordance with the law and regulations.
• Effectively manages 401(k) vendor relationships, including recordkeeper, TPA and auditor.
• Prepares monthly and quarterly reporting for 401(k) and health and welfare plans.
• Revises procedures, reports, etc. periodically to identify hidden risks or non-conformity issues.
• Prepare materials, facilitate meeting, draft minutes as secretary to the 401(k) plan Investment Committee.
• Maintains knowledge of trends, developments, best practices, and legal and regulatory changes in retirement planning and administration.
• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Ensure overall associate and guest satisfaction.
• Perform routine tasks required to administer and execute human resources programs, including but not limited to, compensation, benefits, and leaves of absence.
• Serve as primary contact for plan vendors and third-party administrators.
• Continuously evaluate and revise internal processes to reduce costs and increase efficiency.
• Document and maintain administrative procedures for assigned benefits processes.
• Coordinate daily/annual benefits processing; handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs (Qualified Domestic Relations Order), QMCSOs (Qualified Medical Child Support Order), distributions, loan hardships, and compliance testing.
• Oversee maintenance of associate benefits files, maintain group benefits database(s) and update associate payroll records.
• Define and implement department objectives and standard operating procedures.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain a clean, organized work area and manage all necessary department supplies.
• Assist with maintaining personnel and confidential files ensuring upkeep of all associate records and files.
• Maintains compliance with federal, state and local employment laws and regulations and recommend best practices.
• Maintain knowledge of trends, best practices, regulatory changes and new technologies in human resources, talent management and employment law.
• Recommend benefits programs to management by studying associate requirements and trends and developments to ensure company is offering a competitive benefit package.
• Reconcile benefits accounts, monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.
• Provide excellent service and support to associates.
• Design and distribute materials for communication to enhance understanding of the company’s benefit packages regarding benefits administration, open enrollment, and summary plan descriptions; provide training and support to educate benefit eligible associates.
• Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.

Q - Center