Operations Analyst, Digital Patient Experience
Mass General Brigham
- Somerville, MA
- Permanent
- Full-time
- Reporting to the Senior Director and working in close collaboration with the operations team and project teams, supports core business processes for financial planning, vendor and contract management, and HR operations.
- Assists with the gathering and analysis of budgetary information for forecasting across internal teams as well as across MGB sites that utilize Digital platforms and services.
- Prepares financial reports and analyses, including operational and capital forecasting, and maintains relevant financial and management data related to operational needs and projects.
- Supports operations team with vendor and contract management activities including contract initiation and execution, obtaining appropriate approvals, and processing requisitions and invoices.
- Maintains audit trail and accurate records of financial documents associated with each vendor. Reviews vendor terms in detail and provides issue resolution for day-to-day aspects of vendor management.
- Fosters collaborative partnerships with Supply Chain Management and vendors.
- Participates in various meetings leading up to contract execution and payment.
- Provides in-depth knowledge and support to various internal departments and team members.
- Maintains a thorough understanding of MGB and Digital financial policies, accounting and analytical systems, and relevant business processes.
- Participates in HR activities including personnel requisitions, status changes, hiring, mandatory training requirements, and on and off-boarding of personnel, including temporary and consultant-funded positions.
- Supports staff as a resource in enterprise-wide systems implementations.
- Schedules and assists with facilitating meetings with senior leaders, Digital Finance, HR, and Supply Chain Management, including creating agendas, providing minutes, and capturing key action items.
- Assists with creating communication and other project or operations-related materials to launch and implement new processes and innovative ideas aimed at improving the efficiency and scalability of services offered by the team.
- Participates in the execution of Digital Patient Experience operational activities including but not limited to: communications, training and development, Digital Patient Experience portfolio reporting, and virtual care operations transformation activities.
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
- Other duties and responsibilities as assigned.
- Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Knowledge of data analysis tools such as SQL or Tableau is a plus.
- Strong PC / Microsoft application skills including Word, Excel, SharePoint, Visio, Teams, PowerPoint.
- Able to simultaneously juggle, and successfully deliver, sometimes with unclear scope, with guidance.
- High degree of initiative along with the ability to act as a team player.
- Uses logic and a mixture of analysis, experience, and judgment to make sound decisions when faced with problems/barriers to moving projects forward.
- Well-developed research skills.
- Maintain and promote a positive team environment.
- Maintains stable performance under pressure, demonstrating sensitivity to diverse organizational culture.
- Ability to effectively cope with change, remain flexible and adaptable within a fast-paced environment with rapidly changing requirements, and ability to negotiate situations when the big picture is not clearly defined.
- Normal office working conditions. The noise level in the work environment is quiet to moderate.