Banking & Digital Operations Risk Specialist
Rockland Trust
- Plymouth, MA
- Permanent
- Full-time
- Maintain a comprehensive understanding of the risk management policies and programs that support the Rockland Trust ERM Framework
- Partner with business unit leadership to identify and document the existing and emerging risks associated with business processes that could impact the achievement of strategic and operational objectives
- Assist in maintaining the inventory of business unit processes, risks, and controls in the Archer GRC system
- Support the testing and evaluation of control design and operating effectiveness for primary controls on an ongoing basis
- Assist with the development of Key Performance and Key Risk Indicators, and emerging risk dashboard reporting for leadership
- Maintain business unit procedures supporting operational processes
- Collaborate across the three lines of defense and support the business unit in RCSAs and top-down risk assessments
- Work closely with Vendors to obtain required documentation including but not limited to SOC reports, bridge letters, completed questionnaires, DR testing etc.
- Manage business unit coordination for audit-related projects (e.g., annual internal/external audits and quarterly SOX audits); provide evidence and documentation as requested
- Stay apprised of internal business processes, determine when changes impact the control environment and adjust accordingly to ensure compliance with company policies, programs and procedures
- Act as a flexible resource for the supported business unit by developing an understanding of related operations in order to perform other ad hoc duties as required
- Assist with Issues Management (self-identified and Audit); identify and document deficiencies in the system of internal control; design, document and monitor remediation activities
- Assist with Incidents Management including root cause analysis and confirmation that corrective actions are taken
- Participate in compliance related working groups to review new, revised, or upcoming regulations; determine business impact; assist with implementation and documentation updates for compliance risk assessments and any necessary changes to the control environment
- Must be a detailed-oriented, organized, flexible individual with strong interpersonal, communication (both written and verbal) and organizational skills
- Must have a strong ability to prioritize and manage multiple tasks on a continual basis
- Ability to build and maintain working relationships across the organization to facilitate collaboration with all levels
- Ability to utilize tools, techniques and processes for gathering and reporting data
- Proficient with Microsoft Word and Excel
- Must be self-motivated and show initiative in learning new opportunities
- Proven ability to maintain the highest level of confidentiality
- Prior experience with risk and control frameworks, methodology or testing a plus
- Strong qualitative, quantitative and analytical skills
- Ability to independently complete work when needed, while collaborating with others at all levels across the organization and the three lines of risk defense
- Process improvement, advisory and continuous learning mindset
- Prior experience in Risk Management, Audit, or Compliance at a bank similar in asset size to, or larger than, Rockland Trust a plus
- Prior experience with operational processes (including Commercial and Consumer) a plus
- Prior experience utilizing a GRC system comparable to Archer a plus
- Prior knowledge and experience with regulation, including assessing compliance with banking regulations, including the Gramm-Leach-Bliley Act (GLBA), a plus