IT Server Engineer, Site Reliability
- Boise, ID
- Permanent
- Full-time
- Collaborate with IT Staff and Infrastructure Director to create optimal system performance, design, architecture, and configurations.
- Provide technical expertise and knowledge to server system strategic plan and roadmap.
- Work with end users and department heads to identify, maintain and document service levels.
- Provide system support for all aspects of server hardware and software products.
- Configure, design, and maintain system security solutions.
- Maintain all server system hardware and software including servers, storage arrays, virtualization, active directory, databases, and exchange.
- Identify software products, tools, and utilities to meet operational needs. Lead software evaluations based on workflow requirements and structured analysis.
- Participate in incident response for server and systems related instances.
- Perform analysis, diagnosis, and resolution of complex system problems for hardware and software solutions.
- Practice asset management, including maintenance of server component inventory.
- Conduct research on products, services, protocols and standards in support of server and storage environments
- Evaluate, test and recommend system hardware and software products.
- Analyze technology problems, oversee implementation and supervise performance of corrective maintenance; ensure the regularly scheduled maintenance activities are appropriately performed and logged
- Design and implement secure system architecture to meet PCI requirements.
- Review server configurations for accuracy, standardization, and simplicity.
- Monitor and tune operational software to achieve optimum performance levels.
- Lead and perform ongoing analysis of operations functions to identify opportunities to increase efficiency of resource usage and quality of service.
- Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency outages.
- Manage assigned projects to deliver services that meet established objectives on time and within budget.
- Proactively utilize IT resources to maintain detailed technical product knowledge, remain current with IT technology trends and increase technical skills.
- Provide guidance and training to IT Staff as required.
- Keen attention to detail in documentation and configuration of systems
- Consistently meet goals, expectations, and deadlines.
- Perform other duties as assigned or needed.
- Bachelor’s degree in an IT related field OR an equivalent combination of education, training and experience in addition to experience listed below.
- At least five (5) years’ work experience in an enterprise-scale IT Operations environment or equivalent.
- At least five (5) years’ work experience as a Systems Administrator or Engineer gained in the last ten (10) years OR equivalent education, training and/or experience demonstrating considerable knowledge of server systems design and architecture.
- Demonstrating proficiency in one or more of the operational software set, including patch management, powershell scripting, software distribution, antivirus, security, enterprise monitoring and backup/recovery.
- Demonstrating proficiency in IT process analysis methods, change control methodologies, software installation and methods, ITIL/ITSM concepts and principles.
- Demonstrating ability to architect complex, secure, and highly available systems.
- Demonstrating familiarity with the interrelationship of application development, systems programming, operations, and the support center.
- Leading and managing IT projects to successful completion.
- Exhibiting strong analytical and problem-solving skills with keen attention to detail.
- Utilizing excellent verbal, written and inter-personal communication skills, presenting ideas in user-friendly language.
- Effectively working with product vendors and support personnel.
- Exhibiting excellent customer service skills and ability to work with others. Must demonstrate professionalism and courtesy in all customer interaction.
- Experience in the delivery and support of Cyber Resiliency and Recovery.
- Experience in handling backup operations using VEEAM Backup and Replication tool
- Experience in handling Cohesity data management solution
- Experience in developing disaster recovery (DR) plans and regular DR testing to validate recovery procedures and identify areas for improvement.
- Experience with BaaS (backup as a service) and DRaaS (disaster recovery as a service)
- Experience with Zerto disaster recovery and data protection software.
- Communicate effectively both written and verbal.
- Work in a team-oriented, collaborative environment with a strong customer service orientation, understanding organizational goals and objectives.
- Convey ideas in a logical order and professional manner.
- Be on-call to trouble-shoot emergencies.
- Travel occasionally.
- Work varied hours; including nights, weekends, and holidays, when necessary to meet business needs.
- Multi-task effectively, remaining detail oriented, and maintaining composure in a fast paced IT environment.
- Utilize logical thought processes and learn new systems, concepts, and procedures.
- Demonstrate advanced knowledge of server concepts, principles, maintenance and operation.
- Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
- Sit for extended periods of time.
- Bend, stoop, twist and turn frequently.
- Lift and transport objects weighing up to 50 lbs. such as routers and switches.
- Push and pull hand trucks and push carts containing loads of substantial weight.
- A minimum of one (1) industry recognized advanced certification, such as: Microsoft Certified Systems Engineer (MCSE), Vendor specific Storage administration certification or VMware Certified Professional (VCP)
- Office machines (computer terminal, copier/scanner, fax machine, telephone etc.).
- Servers and Storage Arrays.
- Hand and power tools.
- Push carts, hand trucks.
- ITIL Foundations certificate