Division IT Manager - Parks & Recreation
- Salt Lake City, UT
- Permanent
- Full-time
- Oversees and administers Parks and Recreation's point of sale (POS) and other applications as assigned.
- Plans, setup and configures all applications, modules and associated sub-systems; plans and executes all daily operations and regular maintenance of the applications.
- Supervises staff which includes hiring, promoting, orienting, training, assigning, and reviewing work performance, annual work performance appraisal, and discipline.
- Provides training and support to internal teams, management, and vendors in identifying application needs and system requirements.
- Resolves complex issues with core applications; this may include troubleshooting, collaboration with internal teams and project management, County IT, and vendors.
- Oversees development, integration and operation of application interfaces
- Develops documentation and procedures for support and/or training of new applications and technology products as required.
- Helps develop the annual technology budget, participates in the writing and evaluation of RFP and bids as directed.
- Plans, designs, and participates in the implementation of complex IT systems.
- Collaborates with internal and external members to solve complex procedural, operational and technical problems.
- Articulates technical information and provides it to management and internal teams.
- Assists in continuity and disaster mitigation planning.
- Researches and develops standards, proposals, and processes to prompt efficient use and increase productivity of applications in use by the division.
- Manages the Division’s PCI Compliance process, maintains applicable documentation and works with other county departments as necessary to ensure is accurately reported.
- Represents the division in County IT meetings as assigned.
- Information technology management trends, techniques and best practices
- General business hardware and software systems, database, data management, information applications, reports and functions; UI/UX
- Business processes, improvements, and methods using technological applications and solutions
- Industry specific software and hardware systems
- Payment systems and POS; batch processing and balancing procedures
- Effective report writing methods and techniques
- Analyze, comprehend, and resolve complex technical problems related to the assigned applications, software solutions, connected systems, interfaces, and client software components
- Convey technical information in terms that is understandable to non-technical audiences
- Perform analytical, organizational, and time management skills
- Collaborate effectively with technical staff responsible for networking, servers, databases, and front-line support
- Interface effectively with vendors providing escalated technical service/support
- Analyze problems and make sound judgments based on technical data, best practices, and circumstances
- Communicate effectively both verbally and in writing
- Manage implementation projects for new software applications and technologies as assigned
- Display excellent interpersonal skills
- Prepare and analyze statistical reports
- Effectively educate and train others