Assistant General Manager
Sport&Health
- Chevy Chase, MD
- $85,000 per year
- Permanent
- Full-time
- Deliver the Ultimate Fitness Experience to every member, every time
- Recruit and retain new club members
- Meet and surpass personal, membership and revenue goals
- Provide oversight, leadership, and management to various departments within the club
- Cultivate relationships and build team morale
- Assist General Manager with all club operations
- Generate sales leads through walk-ins, telephone inquiries, and company sponsored outreach and promotion programs
- Meet and surpass all personal sales goals and coach team members to do the same
- Supervise lead generation process for sales teams
- Motivate sales staff and monitor their production levels by using established protocols and sales systems
- Accept membership inquiries and convert to appointments
- Schedule and conduct prospect tours
- Complete all membership paperwork in an accurate and timely manner
- Complete all daily reports in an accurate and timely manner
- Recruit point of sale referrals from every new member
- Meet, greet, and work the floor during select times of day
- Establish rapport and relationships with members via thank-you notes and guest passes
- Enter new members in onboarding process and schedule new member orientation and other integration programs
- Track leads, appointments, prospect interests, etc., in appropriate systems
- Market club to organizations and corporations
- Attend all required meetings and trainings and find ways to boost personal performance
- Respond to all member questions or concerns within 48 hours
- Understand and follow employee standards of conduct and ethics
- Oversee at least one department within home club including hiring, training, managing, scheduling, coaching and disciplining employees within department
- Keep staff files up to date
- Model and uphold employee standards of conduct and ethics
- Ensure compliance with club building, facilities, service, program, and emergency procedures
- Act as Manager On Duty when required
- Work early morning, evening, and weekend hours as necessary
- Excellent verbal and nonverbal communication skills
- Ability to motivate and nurture others
- Strong work ethic that includes punctuality, organization, and attention to detail
- Ability to maintain a friendly, enthusiastic, and positive attitude
- Outwardly facing professional appearance
- Confidence and desire to create new relationships quickly
- Ability to quickly acquire and apply new knowledge and skills
- Willingness to work flexible hours
- Demonstrated selling skills, including cross-selling and upselling
- Ability to work with money
- Ability to effectively enter and retrieve information from sales tracking systems
- Ability to handle challenging issues with patience, tact, and professionalism
- Basic computer skills (MS Office, email, MS Windows)
- Bachelor’s degree in recreation, fitness, business management, or related field preferred
- Two years’ experience in sales preferred
- CPR/AED certification required
- Complimentary Membership and Guest Privileges
- Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee Referral Gift
- In-house Continuing Education Credits and CEC Reimbursement
- Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
- 401(k) Retirement Plan
- Paid Time Off