
Quality Assurance Engineer
- Rosslyn, VA
- $89,700-162,150 per year
- Permanent
- Full-time
- Maintain adherence to the program Quality Management System.
- Ensure compliance with the PWS, the QASP, EENG, ISO (namely 9001:2015), CMMI-SVC, and the GSMO QMP.
- Partner with internal and external customers in facilitating/leading lean six sigma structured improvement activities (SIAs).
- Collaborate with customer and GSMO leadership to lead efforts that continually drive the enhancement of the workflows to which GSMO is a stakeholder.
- Facilitate and support continual improvements to procedures.
- Effectively identify and facilitate process improvement, enabling multiple domain experts to come together to identify and adopt process or technology improvements.
- Identify areas for potential improvement and work with the program team to vet and mature each opportunity.
- Develop workflows, operating procedures and work instructions for enterprise-wide daily execution, automation, and reporting that allows for proactive assessment of performance while maintaining acceptable quality levels.
- Ensure product development and services processes meet customer expectations.
- Proactively facilitate sessions / dialogue with key stakeholders and conduct trend analyses on performance issues to help evaluate predictive behaviors / outcomes.
- Establish mechanisms to actively monitor performance measurement and metrics.
- Interface with service delivery teams to refine performance measurements and lead working groups to establish mission-oriented measurements (e.g. KPIs).
- Update and implement associated Quality Control Plans.
- Monitor workflow and process compliance and track corrective actions to closure.
- Support development sprints (as applicable) and ensure testing is conducted according to plan.
- Review process outputs to ensure compliance.
- Conduct internal audits and reviews to ensure compliance.
- Execute audit approach and define thresholds to assess audit results.
- Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action. Routinely report progress on resolution to management.
- Integrate closely with the program team to implement and execute the quality management system.
- Support Quality actions and responsibilities across the program as required.
- Monitor and track quality action items and quality issues through resolution.
- Identify and report project quality risks to program management.
- Facilitate contributions to the Risk and Opportunity Register and Lessons Learned Register.
- Requires BS degree and 8 years of prior relevant experience or Masters with 6 years of prior relevant experience. May possess a Doctorate in technical domain.
- Currently possess a DoD Top Secret Security Clearance.
- Lean Six Sigma Green Belt or Black Belt certification
- Experience conducting Structured Improvement Activities (SIAs), managing performance metrics, and conducting quality audits
- Excellent oral and written communication skills
- Excellent presentation skills
- Excellent documentation skills
- Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
- Familiarity with Government and DoD IT and security policies and requirements
- Current industry certifications in quality management and or service management such as ISO 9001-20000 and ITIL.