Inside Sales/Dispatcher- Remote CapabilityA&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.We are currently looking for an Inside Sales/Dispatcher to join our Team in person or remotely!Job Description: This is a remote/hybrid position. This person will wear multiple hats. They will be Dispatching and providing our customers with excellent Customer Service while selling our products . This position will be the front line of support for customers, helping to ensure that they are satisfied with our products, services, and features. Some of the duties will include maintaining the Service & Install Technicians daily schedules, scheduling return trips with customers when parts are in, maintaining the on-call schedule for service technicians, keeping customers apprised as to the company schedule and requested lead-times, and maintaining the customer database with current information. Clear and concise communications with department managers, employees, and company customers, will be necessary throughout the daily routine.Pay Range: $26.00/hr.-$31.00/hr. - Depending on ExperienceBenefits:
Medical, Dental and Vision is paid at 50% for the Employee
LTD 100% paid by Employer
Life Insurance $50K paid by Employer
401k 5% match after 6 months
Birthday Bonus (equivalent to 8 hrs. pay)
Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
Sick time (40 hrs. for FT employee's)
Bereavement (3 days)
Tuition Reimbursement ($500/year)
Maternity and Paternity Leave
Required Qualifications:
Advanced customer service skills
Previous HVAC experience
Inside sales
Ability to multi-task
Organized
Computer skills
Microsoft office suite at an intermediate proficiency
1-2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Geographical knowledge of service area or map reading skills
Knowledge of industry is recommended but not required
Qualifications Desired:
Working knowledge of HVAC & Plumbing industry
2+ years HVAC & Plumbing Dispatcher experience
2+ years Dispatching experience
Experience using Service Titan
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