Field Service Engineer 3
Lam Research
- Phoenix, AZ
- Permanent
- Full-time
- Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites. Perform analytical problem-solving to the component level. May perform multiple technical tasks and may coordinate work of assigned engineers.
- Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
- Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions required and/or escalate for assistance and prompt resolution.
- Assist with installing and/or relocating equipment at customer's site.
- Perform upgrades, complete start up, PM's, and installations on multiple platforms
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
- Perform other related duties as assigned by senior FSE / supervisor
- Accountable for maintaining assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- May Provide on-site instruction to sub-contractors and customers.
- Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
- Interaction with customer mainly at engineer level.
- May be required to update customer on status of Lam tools and escalations
- BS degree in electronics, engineering or other applicable field of study and a minimum of 2 years of work experience or Associates degree with +4 years of relevant experience.
- Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
- Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
- Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
- Understand and work from electrical and mechanical schematics and diagrams.
- Interpret operation manuals to determine root cause of tool failures.
- Experience in Microsoft Office Suite and data analysis tools.
- Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
- Perform effectively in a demanding environment with changing workloads.
- Adhere to customer rules and policies regarding worksite behavior and safety.
- Able to travel frequently