Audio Visual/TEAMS - Service Delivery Coordinator

Black & Veatch

  • Overland Park, KS
  • Permanent
  • Full-time
  • 1 month ago
Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.Company : Black & Veatch CorporationReq Id : 109769Opportunity Type : StaffRelocation eligible : NoFull time/Part time : Full-TimeProject Only Hire : NoVisa Sponsorship Available: NoWhy Black and VeatchBlack & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.The OpportunityWe are looking for an Audio Visual / TEAMS focused Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.This role is responsible for the management and ongoing support of the corporate auditorium, as well as the enterprise-wide Audio-Visual systems across the Black & Veatch organization.Key Responsibilities
  • Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
  • Providing technical support and troubleshooting for hardware and TEAMS related issues.
  • Monitoring TEAMS environment, performance and usage to identify and resolve issues.
  • Support corporate Auditorium - ATEM Video switcher and Blackmagic camera controller
  • Procure, support and manage regional office and project site audio visual and TEAMS equipment
  • Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
  • Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
  • Investigating and proposing upgrades and improvements to enhance user experience.
  • Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
  • Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
  • Attaching cables and configuring settings on televisions and other devices.
  • Testing and troubleshooting issues with network communication.
  • Establish and maintain strong working relationships with internal clients throughout the organization
  • Work with various D & IT teams to ensure a high-quality, end-to-end user experience
  • Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites
  • Identify, lead, and contribute to process improvement opportunities
  • Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.
Management ResponsibilitiesIndividual ContributorPreferred Qualifications
  • Customer service focus, strong communication and organizational skills
  • Ability to prioritize work and client requests
  • The ideal candidate will be self-motivated with a positive customer service attitude.
  • The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
  • Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
  • Familiarity with Service Now
  • Experience with Microsoft Office suite of tools, SharePoint, PC hardware connectivity and basic IT troubleshooting
  • Must be able to work both independently or with a group
Minimum Qualifications
  • 5 yrs coordinating AV and communication equipment in professional environment including specification, procurement, installation and training
  • Program/project management, technical certifications in AV equipment or video conferencing equipment certification
  • All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Certifications
  • Certification from technical school preferred (CTS) or ability to obtain certification within 90 days
  • Must have OSHA 10 hour within 6 months of employment
Work Environment/Physical Demands
  • Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.
  • Occasional overtime, extended hours and weekend work may be required - global support
  • Local travel in the metro area will be required
  • Regional travel within the US may occasionally be required
  • Be able to lift up to 50 pounds and sit and stand for extended periods.
Salary PlanITS: Information Technology ServiceJob Grade004Black & Veatch endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our . This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.For our EEO Policy Statement, please click .Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

Black & Veatch