Dental Operations Coordinator

• Coordinate provider schedules, appointments, and treatment planning.
• Support front desk staff to ensure top-tier patient service.
• Monitor office inventory, manage supply orders, and maintain vendor relationships.
• Enforce compliance with OSHA, HIPAA, and internal safety policies.
• Participate in staff training and the implementation of operational protocols.
• Support provider onboarding and credentialing processes.

• Support pre-registration process by verify patient insurance details at or prior to appointments.

• Generate and manage billing statements, ensuring patient account accuracy.
• Monitor and follow up on outstanding balances and accounts receivable.
• Work with patients to explain charges, provide financial counseling, and set up payment plans.

• Implement strategies to increase insurance collections and reduce claim denials.
• Collaborate with staff to streamline billing and collections workflows.
• Ensure full compliance with dental billing regulations, payer rules, and industry best practices.

• Serve as a liaison between patients, registration, and Dental clinical staff.
• Maintain professional, compassionate communication in all patient interactions.
• Assist with dental patient complaints

• Ensure proper collection of demographic, insurance, and eligibility information at the time of registration.
• Coach registration staff on effective communication strategies for discussing copays, balances, and financial policies with patients.
• Oversee and reinforce front desk procedures for the timely and accurate collection of copayments and patient portions.
• Ensure walk-out statements are generated, reviewed, and provided to patients after each visit with correct treatment and payment information.
• Monitor front desk performance metrics and provide regular feedback and training to improve collection rates and reduce registration errors.
• Conduct audits of registration and collection processes to ensure compliance with internal policies and payer requirements.
• Collaborate with billing and clinical teams to address registration-related issues affecting claims or patient satisfaction.

• Conduct routine audits of insurance fee schedules and account accuracy.
• Assist in developing and updating standard operating procedures for billing and operations.
• Stay informed on dental insurance updates, policy changes, and new coding standards.
• Coordinate patient care and treatment with dental students and residents, and manage related contractual documentation.
• Must uphold confidentiality at all times regarding CBHA activities, reports, financials, patient health information, and other proprietary information specific to CBHA.
• Upholds clinic policies and procedures, including the WE CARE standards of Behavior
• Other duties as assigned

• Analytical – Designs efficient workflows and procedures in line with the policies of the organization.
• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
• Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
• Team Work – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; Prepares and supports those affected by the change, monitors transition; and evaluates results.
• Cost Consciousness – Develops and implements cost-saving measures; conserves organization resources.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

• Understanding of dental insurance processes, CDT codes, and revenue cycle management.

• Job duties require the employee to effectively communicate complex and/or technical information to co-workers and others.
• Employees must determine appropriate methods of communicating information through the use of tables, graphs, charts, and other visual forms
• Speaks clearly and persuasively in a positive or negative situation; listens and clarifies, responds well to questions; participates in meetings.
• Be able to communicate effectively in a professional manner.

Columbia Basin Health Association