Senior Property Manager
Welltower
- Alpharetta, GA
- Permanent
- Full-time
- Provide strong leadership and mentorship skills to the assigned property management staff in a manner that motivates commitment and results. Develop and implement staff planning and development initiatives to meet the on-going management/professional requirements as required to meet business needs. Ensure the optimal utilization of all resources to achieve property management goals and objectives across assigned portfolio. Recruit and develop property management professionals that support overall company plans.
- Establish and maintain strong working relationships with all hospital officials and tenants, and with the communities in which their portfolios reside. Direct/plan, organize and manage the activities of across assigned portfolio through the optimal utilization of resources to provide the consistent delivery of great customer service to ensure the highest level of tenant satisfaction. Ensure the ongoing gathering of key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.
- Direct/manage operating expense projects and service agreements that drive property operating expense budgets to support achievement of NOI growth targets, Common Area Maintenance (CAM) budgets and maximize cash flow.
- Provide ongoing input in the development and maintenance of property investment plans of assigned properties, to include recommendations on capital expenditure Maintain a thorough working knowledge of each property plan to ensure all properties in assigned portfolio are managed consistent with the stated strategic direction.
- Manage/direct the ongoing operations of direct reports and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with building improvement and tenant allowance capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction.
- Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization/compliance with all company policies, procedures and systems required for the effective operation across portfolio of assigned properties.
- Monitor the efficiency and condition of building and the required maintenance follow up to ensure all action items identified from the inspection(s) are addressed satisfactorily and timely. Coordinate with Operations Manager on ongoing maintenance programs for building maintenance which includes cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing.
- Prepare/ensure the timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted.
- Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures.
- Implement and maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Ensure staff is maintaining vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and other records required for the proper administration of all assigned properties.
- Assist in the due diligence and on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller’s property management, transitioning vendors and insuring transparent transition for tenants.
- Has experience with and is proficient with Welltower’s employment and performance management processes and practices. Is capable of developing recommendations based on sound documentation that ultimately are used to make employment and performance management decisions.
- Continue to pursue professional development through BOMA, IREM or other industry and trade organizations. Participate in external activities consistent with the company’s responsibilities in the community, including civic and business organizations. Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the property.
- Flexible schedule: Monday-Thursday in office, Friday’s optional to work remote
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Comprehensive and progressive Medical/Dental/Vision options
- Summer Hours Program
- And much more!