CONFERENCE COORDINATOR
Compass Group
- San Francisco, CA
- $26.00 per hour
- Permanent
- Full-time
- Deliver a consistent, outstanding customer service experience
- Manage and book reservation requests; maintain room schedules through reservation system
- Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
- Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
- Manage and respond to all emails in the location-specific folders in shared Connections mailbox
- Respond in a timely manner when processing customer requests for reservations
- Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
- Perform set-up and clean-up for beverage service as needed
- Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
- Knowledgeable in answering site specific questions regarding local amenities
- Responsible for maintaining Connections space, including submitting work orders as needed. Perform additional duties as assigned by manager
- Outstanding customer service skills
- Superior verbal and written communication skills, especially customer friendly communications
- Must be comfortable speaking in front of an audience
- High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
- Experience working in technical/audiovisual environment
- Ability to work independently, prioritize effectively and make decisions
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support
- Able to remain mobile for extended periods during work day
- Able to work a flexible schedule to include evening and weekend hours
- Work experience with reservation software platforms
- Ability to navigate vitual meeting platforms i.e. Zoom, Skype, MS Teams
- Catering or other food service-related experience
- Communications, Event Planning or Hospitality background
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)