COMMERCIAL ROOFING SERVICE MANAGER - PHX
WEST COAST ROOFING LLC
- Phoenix, AZ
- $60,000-65,000 per year
- Permanent
- Full-time
- Receive work orders from clients
- Input work order information into company CRM
- Schedule work with field crews
- Insure field crews have all required information, materials, and equipment to complete the work order.
- Frequent communication with clients on scheduling, conditions, required work, proposals, and reporting.
- Review all work from field for accuracy and quality
- Create service reports for client clearly showing the conditions and work performed
- Create service proposals and consult client when necessary
- Create and send invoices to clients for work performed
- Update all notes on work order in WCR systems
- Update all notes on work order in client system (if applicable)
- Conduct frequent inspections of company vehicles, equipment, tools, and materials.
- Conducts occasional field visits or roof walks with clients
- Familiarity with all types of roofing systems and roof conditions
- Familiarity with leak detection and repairs for specific roofing systems and materials.
- Ability to read work orders, plans, and other applicable project documentation
- Ability to create and edit reports and pictures to present professional reports and estimates
- Ability to prioritize and manage work in a fast paced role demanding the ability to juggle multiple tasks according to priority.
- Experience with Outlook, Word, Excel, PowerPoint, Proline (or other CRM system), Company Cam, BlueBeam (or other take off software), and customer portals.
- Must be good with technology such as iphones, ipads, apps, laptops/computers, etc….
- Must have excellent customer service skills
- Must be committed to finding ways to solve problems and issues for customers and with field employees.
- Bi-lingual is a plus
- OSHA 30-Hour is a plus
- Must have ability to calculate material quantities, labor hours, travel costs, etc…
- Must have valid drivers license