Service Advisor
- Renton, WA
- $27.00-35.00 per hour
- Permanent
- Full-time
- Competitive hourly pay – paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) program
- Paid vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
- Supports the Fleet Manager (FM) in day-to-day operations for all on-site and satellite locations in your area of responsibility.
- Service Writers will schedule all routine, preventative, and emergency maintenance throughout the facility, using a computerized maintenance management system, MAXIMO.
- Service Writers will partner with the Boeing Onsite Activity Representatives (OAR), which oversee each facility and will ensure timely communication and partnership for service, repairs and daily MAXIMO updates.
- Monitor repairs and repair orders from initial scheduling, task assignment, parts/service requirements, and task completion throughout the repair lifecycle, to include a quality review for time and materials, job coding, and customer communications when return to service.
- Effectively communicates with all area equipment owners, technicians, managers, and suppliers to maximize productivity and minimize downtime to operational customers.
- Maintain and monitor all due dates for all preventative and predictive maintenance to ensure 100% compliance and cycle times for scheduling.
- Ability to partner with key stakeholders for parts, services, and transportation of Assets.
- Build and report weekly summaries to show repairs KPIs, as well as completed and in-progress work, average cycle time, as well as PM completions.
- Develop ongoing key performance metrics to drive efficiency and process improvement throughout the business.
- Assist and monitor work order to invoice progress in MAXIMO, partner with Amerit FP&A teams to verify revenue, hours, COGs and other data for the business.
- Highly motivated self-starter with great communication and planning skills.
- Interprets performance data and develops periodic reports summarizing department progress toward implementing and executing the maintenance program
- Service Writer Experience
- Fleet maintenance or Industrial maintenance experience
- Data management
- Demonstrated experience in providing a high level of customer service
- Understanding of service intervals and standard repair times
- Previous work in MAXIMO is a plus
- Experience with BI platforms and report building
- Minimum of 3 years of automotive / technical experience
- Fleet maintenance, Automotive, or Industrial experience
- Highly proficient in PowerPoint, Excel, Outlook
- Ability to review and analyze data for weekly KPIs
- Excellent organization, planning, and communication skills
- Exposure to heavy traffic areas while performing the duties of the job.
- Exposure to considerable amounts of dust, diesel fumes and noise.
- Exposure to chemicals, oils, greases or other irritants
- Access any area of the equipment or vehicle to perform necessary maintenance
- Ability to move and position heavy objects
- Ability to bend, stoop, crouch, kneel and crawl to repair vehicles
- Ability to work outside in various weather conditions.