Senior Analyst, Customer Complaints

Cynet Systems

  • Somerville, NJ
  • $41.95-46.95 per hour
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Job Description:Pay Range: $41.95hr - $46.95hrRequirements:
  • The Reverse Distribution Returns Analyst is responsible for ensuring that all trade customer expired returns are properly and promptly processed and credited.
  • Duties will be carried out in compliance with all federal, state, and local laws & regulations (including FDA, DEA, and SOX) and J&J Quality Standards.
  • Candidateage all SAP transactions related to the processing of Returned Goods at J&J's 3rd returns Center.
  • Issue RD credits to direct-purchasing J&J customers for all returns that are compliant with the appropriate J&J Return Goods Policy.
  • Ensure that all Pharma returns are accurately priced.
  • Partner with a 3rd party Returns Provider to ensure that all J&J Financial Periods are closed promptly in accordance with SOX requirements.
  • Track returns on a monthly basis with all pertinent returns data, including UPC/NDC, Lot Code, Quantity, Returning Customer, Processing Date, Reason for Return, etc.
  • Provide an ad hoc return report to key business partners, including Commercial, Finance, Logistics, and Revenue Reconciliation team members.
  • Provide RD support for all internal audits conducted by the J&J Quality Assurance team and the J&J SOX/Finance team.
Skills:
  • SAP Knowledge (Atlas or ROTC), Independent, Communication.

Cynet Systems