Sr Program Manager
CTDI
- West Chester, PA
- Permanent
- Full-time
- Act as primary point of contact for the customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as Operations, IT, Quality, and Billing.
- Identify areas of non-conformance and develop remedial plans.
- Translate operations needs into draft requirements for IT development.
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Must be an organized, detail oriented, and self-motivated individual.
- Strong analytical, problem solving, and decision-making skills.
- Excellent communication and interpersonal skills.
- Have the ability to work independently and as part of a team.
- Flexibility to travel is required.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- SQL knowledge is a plus.
- Ability to interpret and comprehend contract language is a plus.
- B.S. Degree in Business, Project Management, Supply Chain or related discipline.
- 5-10 years Program, Project, or Operations Management experience in a fast-paced operation.
- 4+ years’ experience within a high volume supply chain/distribution operations and logistics environment.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- Experience in the telecommunications or cable industries is preferred.