Surgery Scheduler, Administration Clinic
Lucile Packard Children's Hospital Stanford
- Palo Alto, CA
- Permanent
- Full-time
- Coordinates resources to schedule surgeries for department surgeons.
- Coordinate scheduling between department surgeon (including multi-disciplinary departments), anesthesiologists, vendors, materials management, OR venues & patients
- Makes scheduling decisions that maximize efficiency & utilization of resources.
- Schedules ancillary services (MRI, Labs, etc.) for patients prior to surgery date and provides appropriate instructions.
- Schedules complex appointments requiring strong knowledge of pre-admission requirements, procedures, department protocols, and timing.
- Tracks authorizations to assure appropriate verifications and authorizations are tracked prior to surgery date.
- Verifies patient insurance and ensures that patient has appropriate authorization.
- Determines when authorization for services is required and ensures authorization is obtained prior to service date. Determines and documents need for signatures for conditions of registration and Medicare secondary payment screen.
- Accountable for the completeness & accuracy of case entry, including CPT codes, procedure description, bed request, procedure duration, etc.
- Collaborates extensively w/OR scheduling to assure maximum utilization of block time in each OR venue.
- Communicate surgery details and review surgery guidelines to patients/parents & assist in coordinating family needs (e.g., Social Work, Transportation, Housing, Financial Counseling, etc.)
- Responsible to ensure consent is obtained in advance and in EHR
- Coordinate surgical procedures with outside OR scheduling venues (e.g., CPMC, Good Samaritan, John Muir)
Experience: Three (3) years of progressively responsible and directly related work experience
License/Certification: None RequiredKNOWLEDGEThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.
- Knowledge of insurance plan limitations on care, requirements for pre-authorization for services, patient obligations for payment, and reimbursement/billing requirements.
- Knowledge of medical terminology and procedures desired.
- Knowledge of computer systems and software used in functional area.
- Skilled in computer use: MS Office (Excel, Word and Outlook).
- Skilled in accuracy and attention to detail.
- Ability to coordinate, schedule and track complex surgery scheduling and multiple patient appointments.
- Ability to multi-task and change priorities as needed.
- Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
- Ability to speak, read, write, and understand effectively at a level appropriate for the job.
- Ability to adjust communications to fit the needs and level of understanding of the receiver.
- Ability to exercise calmness in stressful situations.
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $37.16 to $42.16Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.