Operations Manager - Upholstery

Summer Classics

  • Claremont, NC
  • Permanent
  • Full-time
  • 28 days ago
We’re looking for a proactive and detail-oriented Operations Manager to lead and elevate upholstery production—from planning and execution to delivery—while inspiring a collaborative and motivated team. You’ll oversee workflow scheduling, resource allocation (including fabrics, foam, trims, and hardware), and staff development, all while anticipating and resolving production challenges. As a hands-on people leader, you’ll hire, train, coach, and mentor production staff, fostering a culture of continuous improvement, safety, and quality. Working closely with design, procurement, and warehouse teams, you’ll ensure seamless operations, uphold rigorous output standards, and create an environment where exceptional upholstered pieces—and exceptional people—thrive.Who We AreGabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.What We Offer
  • Comprehensive health, dental, and vision plans
  • 401(k) with match after 12 months
  • Employee Assistance Program and Chaplain Services for emotional and mental well-being
  • Paid sick leave, vacation, holidays, and parental leave
  • Monthly incentive and bonus opportunities
  • Generous discounts on our exceptional products
What You Do
  • Supervises and coordinates production activities, including processes, methods, and products.
  • Maintains workflow by monitoring steps of the process, setting processing variables, observing control points, and equipment.
  • Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow of shift production summaries.
  • Maintains quality service by establishing and enforcing organization standards.
  • Ensures the operation of equipment by calling for repairs, evaluating new equipment, and techniques.
  • Provides information by compiling, initiating, sorting, and analyzing production performance records and data, answers questions, and responds to requests.
  • Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements, and implementing change.
  • Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures.
  • Inspects products to verify conformance to specifications and directs setup and adjustments of machines.
  • Maintains and coordinates all reports on time, attendance, quality, safety, and production levels for the production floor.
  • Communicates and coordinates with scheduling and raw material purchasing to ensure the successful completion of all schedules on time.
  • Leverages leadership and interpersonal skills to create a team environment where cooperation and collaboration are the norm.
  • Creates an efficient operation to ensure that expectations on standard cost per unit are met or exceeded, and that expectations on budgeting expenses are met or exceeded.
  • Trains employees in work methods and procedures, communicates job expectations, plans, monitors, and appraises job results, coaches, and counsels employees.
What You Bring
  • High school diploma or equivalent required; college degree preferred.
  • ISO 9000 Quality Management experience preferred.
  • Lean Manufacturing/Six Sigma process experience preferred.
  • Three to five years’ experience in a production or manufacturing environment with progressive responsibility.
  • Good written, verbal, and interpersonal communication skills required.
  • Strong computer skills, including Excel, Word, and Outlook.
  • Demonstrated leadership, teambuilding, and problem-solving skills.
  • Demonstrated knowledge of scheduling processes required.

Summer Classics