Senior Asset Protection Analyst
The Walt Disney Company
- Glendale, CA
- $84,500-113,300 per year
- Permanent
- Full-time
- Develop proactive, analytical approach to Asset Protection issues by monitoring shrink data, KPI’s, risk/incident reports and supporting mitigation.
- Generate reports and insights to support decision-making processes and improve overall asset protection.
- Drive department internal/external investigation efforts through exception reporting systems to include investigation initiation, resolution and monthly reporting.
- Maintain integrity of the AP Database and Case Management systems.
- Continually review AP programs to quantify and analyze AP results (i.e. Mitigated Fraud, Exception Reporting, Case Statistics, Shrink Analysis, etc.).
- Aid with administering monthly global KPI, AP Activity and DCP snapshot reporting.
- Identify POS theft trends; recommend/support implementation of strategies to detect and mitigate losses.
- Conduct audits of high-risk transactions for fraud and operational exceptions
- Minimum Control Standards POS Exception Reporting – investigation of specifically identified reports related to high-risk transactions and case development.
- Investigative trend analysis – analyze and identify trending including external theft (suspicious refund/ORC program), reseller, abusive guest and policy related incidents and escalate to Field and Home Base Teams
- Omni Channel Exception Reporting - develop additional exception reports related to E-commerce to Brick & Mortar refund abuse, resellers, etc.
- Maintain department restitution program and provide results through monthly reporting.
- Assist with analysis and implementation of POS updates, system enhancements and new project rollouts.
- Implement predictive analysis reporting related to high Shrink locations and trends.
- Implement special projects in a highly effective manner with results that drive the DCP mission.
- Assist with related training on AP Tools and Systems.
- Cultivate a sense of collaboration throughout the DCP organization.
- Maintain the highest level of Guest Service both internally and externally.
- 3+ years of Asset Protection or Analytics related experience required with multi-unit specialty retailer.
- Attention to detail with a high degree of accuracy.
- Strong people and multi-project management skills.
- Flexibility to adapt to a fast paced and evolving environment.
- Proficient in MS Office Suite
- Equivalent experience or Bachelor’s degree preferred.