Retail Store Manager
- Rogers, AR
- $65,340-78,980 per year
- Permanent
- Full-time
- Sales and Goals Achievement:
- Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
- Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
- Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
- Effectively set sales and promotions with proper signing and communication
- Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.
- Customer Service:
- Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
- Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
- Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
- Ensure customer profile information is accurately recorded.
- Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Human Resources/Leadership Skills:
- Effectively recruit, hire, train, motivate, and lead employees.
- Ensure all openings are filled on a timely basis.
- Demonstrate professionalism, integrity, and company values when addressing employees.
- Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
- Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
- Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
- Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
- Adhere to all Company guidelines, policies, and programs and sets a positive example.
- Identify problems and opportunities and discusses them with District Manager.
- Store Operations:
- Control inventory and expenses.
- Direct team in handling merchandise receipts and transfers quickly and accurately.
- Direct team in the visual merchandising of the sales floor.
- Understand, execute, and train all cash handling and reporting functions
- Properly process all register functions and ensure they are correctly followed in the store.
- Ensure store is secured; respond to any alarms as directed.
- Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.
- High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred.
- Five years retail experience with a minimum of three years retail management experience.
- Highly organized and able to adapt in a growing and changing environment.
- Able to build teams, motivate, lead and influence others.
- Strong problem-solving skills and the ability to make good decisions. Able to persist through challenges.
- Goal-oriented and results-driven.
- Exemplifies the highest standards of integrity and trust.
- Excellent communicator and listener.
- Collaborates and functions as part of a team.
- Ability to work a flexible shift including evenings and weekends.
- Performs other duties as directed.
- Authorized to work in the United States without sponsorship.
- Must be able to stand or walk for up to eight hours a day.
- Frequent reaching and bending and twisting – below waist and above shoulders.
- Frequently required to use repetitive hand to finger motions and reach with hands and arms.
- Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
- Ability to climb ladders, reach and bend.
- Work in temperatures ranging from 50 - 80 degrees – especially in our stock room areas.
- Able to use common tools such as hammer, screw driver, and wrench for floor sets.
- Use of a computer up to 60 % of the time throughout the day.