Systems Support Specialist I

Toshiba

  • Rochester, NY
  • Permanent
  • Full-time
  • 8 days ago
Description :Systems Support Specialist I- Remote
  • Hourly range $19.00 to $21.00 depending on experience
Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.Summary: Responsible for client systems support (remote) troubleshooting and array of routine technical problems related to networks, connectivity, systems and applications.Responsibilities
  • Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information in order to identify root cause analysis of the problem.
  • Work with customers to resolve technical issues.
  • Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
  • May be required to visit customer site occasionally.
  • May provide support and training to customers in loading drivers, adding workstations, software applications and other instructional use information.
  • Stay abreast of current technology, through reading and formal training, webinars and research.
  • Complete required Company training as assigned.
  • Prepare and submit all required paperwork in an accurate and timely manner.
  • Perform other related duties as assigned.
Qualifications
  • High School Diploma or GED.
  • Minimum 1-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
  • Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
  • Must be customer service oriented.
  • Valid Driver’s License and must be able to travel to sites periodically.
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.Education : High School

Toshiba