Implementation Manager

Canva

  • Austin, TX
  • Permanent
  • Full-time
  • 1 month ago
Job DescriptionJoin the team redefining how the world experiences design.Hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.What you'd be doing in this roleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.This is an exciting opportunity to join Canva's Global Implementation team as a foundational member. In this role, you'll work closely with our strategic customers for 2-3 months, guiding them through a seamless implementation experience. You'll manage product configurations, deliver tailored training, and lead initiatives to drive product engagement and usage. As a product expert and the face of Canva, your efforts will ensure customers are excited, empowered, and fully equipped to design and grow with Canva, directly contributing to our collective success and vision.At the moment, this role is focused on:
  • You will become a Canva product expert - Be the go-to resource for customers within 30 days.
  • You will partner 1:1 with clients - Ensure a smooth and successful Canva launch for an evolving set of customers.
  • You will drive customer timelines and adoption - Understand customer business needs, align them with Canva's best practices, and ensure strong product engagement.
  • You will co-build implementation processes - Collaborate to refine processes and best practices, ensuring team success.
  • You will understand customer use cases - Work closely with teams like Customer Education and Product to improve our Help Center and product experience.
You're probably a match if
  • SaaS expertise: 5+ years of experience implementing SaaS solutions with enterprise clients.
  • Project management: Proven ability to manage multiple projects on time in a fast-paced environment.
  • Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
  • Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
  • Stakeholder management: Confident in navigating relationships with diverse stakeholders, from executives to front-line staff.
  • Autonomy and prioritization: Comfortable working independently, effectively prioritizing tasks, and removing roadblocks.
About the teamImplementation at Canva is a dynamic team that plays a crucial role in our global success. We are the key enablers for customers to fully realize the value of Canva's features, ensuring they are motivated, empowered, and equipped to use the product effectively. Our work directly impacts how customers streamline workflows, maintain consistent branding, accelerate campaign launches, and foster greater design independence, all while prioritizing security. As a part of this team, you will help drive user engagement, with the goal of having at least 80% of users actively creating designs in Canva. This role offers a unique opportunity to shape and execute a vision that will make implementation a key differentiator for Canva, contributing to our mission of empowering the world to design.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.Here's a taste of what's on offer:
  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.Other stuff to knowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!Please note that interviews are conducted virtually.

Canva