Consultant, U.S. Benefits
Scotiabank
- New York City, NY
- $59,400-98,800 per year
- Permanent
- Full-time
- Responsible for supporting the enterprise-wide leave of absence program
- Support the end-to-end leave administration process to ensure the efficient execution of the leave management program and serve as resource for all leave related questions, processes and procedures for employees
- Policy interpretation, eligibility determination, and day-to-day administration of all benefits, retiree programs, retirement and well-being programs within established standards and Service Level Agreements (SLAs)
- First point of escalation to answer complex inquiries and resolves issues related to benefit programs/plans (Ask HR). Resolves complex employee issues through interaction with vendors, employees, and HR Operations
- Coordinates, in partnership with the Benefits Manager; Open Enrollment, vendors relations, internal communications, annual audit materials, and knowledge management tool
- Through coordination with leave management vendor, deliver disability and family leaves in accordance with state, federal and Bank policies
- Generate reports relative to plan enrollments and payroll contributions to evaluate and authorize benefits premium invoices. Reviews and reconciles benefit bills and initiates corrections and payments (checks received by vendors for accounts receivable processing).
- Partner with Benefits vendors and Senior Manager on the identification and remediation of technology issue management and enhancements
- Conduct employee benefit information sessions for health, welfare, retirement, and ancillary benefits
- Participate in the development and review of employee benefit communication materials (i.e. summary plan descriptions, FAQs, etc.). Ensures benefit documents are up to date and available on company website
- In conjunction with Senior Manager, assists in establishing, strengthening and development of U.S. HR benefit policies, processes, technologies and departmental workflow with an understanding of industry best practices
- Stays abreast of benefits compliance matters and government regulations
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Additional ad-hoc duties and projects as they arise
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a high-performance environment and contributes to an inclusive work environment
- Demonstrated knowledge and experience in benefits / leave management and accommodation administration including FMLA, ADA, NYPFL, CAPFL, short-term and long-term disability
- Understanding of benefits administration and delivery knowledge, policies, and procedures (exp 3-5 years)
- Knowledge of benefits program compliance and reporting requirements
- Attentive to details and deadlines; ability to manage multiple initiatives
- Excellent customer service skills
- Financial services industry experience preferred
- Advanced Microsoft Office skills, particularly in Excel and PowerPoint
- Ability to effectively work independently and identify when to engage others
- Ability to maintain confidentiality
- Strong relationship management and interpersonal skills
- Sound judgment and problem-solving skills
- Strong communication skills, both verbal and written
- Strong ability to understand and translate metrics and operational items into ready to communication presentation materials
- Strong people leadership skills - experience managing and working within cross-functional teams