Field Service Engineer
The Pivot Group Network
- Grand Rapids, MI
- $70,000-90,000 per year
- Permanent
- Full-time
- Serve as the technical lead for complex installations, commissioning, and validation of new custom automation systems at client facilities, often overseeing junior engineers.
- Provide expert-level troubleshooting, root cause analysis, and resolution for critical mechanical, electrical, controls, and software failures.
- Develop and implement proactive service strategies, including preventative maintenance schedules and system optimization plans.
- Deliver advanced technical training and support to client personnel and internal teams, fostering knowledge transfer.
- Act as a primary technical escalation point, managing critical client relationships and ensuring prompt issue resolution and high customer satisfaction.
- Identify opportunities for system upgrades, enhancements, and service contract expansion.
- Lead the continuous improvement of field service processes and documentation standards.
- Manage travel logistics, schedules, and resources for service projects efficiently.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field.
- 7+ years of progressive experience as a Field Service Engineer, with at least 2 years in a lead or supervisory capacity, specifically within custom automation, special machine building, or complex systems integration.
- Expert-level proficiency in programming, configuring, and commissioning industrial PLCs (e.g., Rockwell, Siemens, Beckhoff), HMIs, and industrial network protocols.
- Mastery of industrial robotics (e.g., Fanuc, KUKA, ABB, Universal Robots) including advanced programming, simulation, and integration with other systems.
- Extensive experience with machine vision systems (e.g., Cognex, Keyence, Basler) for demanding applications.
- Demonstrated ability to lead technical teams, manage complex projects in the field, and mentor junior engineers.
- Exceptional diagnostic, problem-solving, and analytical skills, capable of resolving novel and ambiguous technical challenges.
- Superior communication, negotiation, and interpersonal skills for high-level client engagement and internal collaboration.
- Proven ability to work autonomously, prioritize effectively, and manage multiple projects in a fast-paced environment.
- Willingness and ability to travel extensively (up to 75% or more) domestically and internationally, often with minimal notice.
- Master's degree in Engineering or an MBA.
- Project Management Professional (PMP) certification.
- Experience with advanced laser applications, custom test equipment, or motion control systems.
- Proven ability to pivot between strategic planning and hands-on technical execution.
- Track record of successfully improving field service metrics or customer satisfaction scores.
- Field Service Manager (Hands-On)
- Lead Automation Engineer (Field)
- Technical Services Lead
- Senior Systems Integration Engineer (Field)
- Global Service Specialist