Customer Service Representative I

Pacer Group

  • Auburn, NY
  • $21.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Job title: Customer Service Representative IWork Location: Auburn New York 13021Duration: 6 monthsShift Timing: MF 8am to 5 pmPayrate: $21 phDescription
  • We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. While prior knowledge of part and pump terminology is helpful, training will be provided.
Key Responsibilities
  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager
Preferred Skills & Experience
  • 1 3 years of experience in a customer service role
  • Proficiency with ERP-LX required
  • Financial/accounting aptitude and strong problem-solving skills required
  • Familiarity with MS Office, Salesforce, and general CRM tools
  • Strong communication skills, customer-focused mindset, and ability to work independently
  • Responsible and self-motivated
  • High school diploma required; Associate's degree or some college coursework preferred

Pacer Group