Mobile Technician

• The Mobile Technician position will diagnose problems and perform identified repairs and preventive maintenance services on different types of heavy-duty vehicles and trailers with minimal supervision through the use of their mobile service truck and tools
• Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely and seeks assistance when necessary. Ensures proper safety, care, and maintenance of company vehicles assigned to the technician. Reports any damage to company or customer equipment or property immediately to supervisor
• Advises customer of needed service work, as well as suggests additional labor, parts and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Uses computer applications to note all aspects of services and repairs; Provide a full evaluation of unit condition and annotate observations in computer applications
• Coordinates customer repair orders
• Controls business expenses within the approved expense budget and is responsible for tooling and parts inventory on the service truck
• Attend training & departmental meetings and be willing to attend Trade Shows and Conferences if requested by management to stay up to date on company changes, industry trends and technological advances
• Exhibit a thorough understanding of the heavy-duty trucking industry and of all offerings of TEC in order to facilitate clear communication throughout the entire customer experience and provide customized business recommendations

• High school diploma or equivalent
• Minimum three years’ heavy duty truck repair experience
• Demonstrated expertise in identifying parts and components of truck engines, transmissions, and braking mechanisms; proven ability to disassemble, work on, and reassemble diesel truck parts and machinery;
• Ability to identify mechanical and electronic problems, make repairs, and offer a proper maintenance strategy
• Familiarity with electronic control systems and the appropriate tools needed to fix and maintain them
• Intermediate computer skills in order to accurately enter data into computer applications; intermediate keyboarding skills in order to enter descriptions of work done for customers’ documentation
• Must be self-motivated and capable of working with little supervision
• Must have a commitment to customer satisfaction and perform quality repairs
• Must have excellent communication skills with a solutions oriented attitude
• Ability to explain verbally in English and write clearly in English about work done on vehicles
• Ability to work with a priority on safety at all times; Ability to follow instructions & checklists and adhere to branch’s standard operating procedures
• Ability to acquire necessary tools to perform position responsibilities
• Strong active listening and problem solving skills
• Postsecondary diesel engine repair training program completion preferred
• A/C, Brake and DOT Annual Inspector certifications required. Engine and Component certifications are a plus.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

TEC Equipment