Real Estate Inside Care Coordinator

High Falls Sotheby's International Realty

  • Rochester, NY
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Launch Your Real Estate Career with a World-Class BrandStep into a dynamic, fast-paced environment where your role is more than just a job—it's the gateway to a meaningful, high-impact career. Whether you aspire to become a licensed agent, develop as a skilled operations professional, or evolve into a team leader, this position is designed to grow with you.Prestige Meets PurposeRepresent one of the most recognized and trusted brands in global real estate—High Falls Sotheby’s International Realty. This affiliation doesn’t just open doors; it earns you instant credibility with clients, empowers your conversations, and elevates your career from day one.Play a Pivotal Role in the Client JourneyAs the first point of contact, you are the voice of our brand and the architect of our client experience. Your responsiveness, care, and attention create the foundation for relationships that often turn into lifelong clients. Your role genuinely matters.Experience Real-World GrowthImmerse yourself in the high-level daily operations of a top-performing team. Unlike classroom learning, you’ll develop your skills through active client engagement, lead qualification, sales pipeline management, and working closely with seasoned professionals in the field.Be Surrounded by ExcellenceJoin a high-energy, supportive culture that values integrity, performance, and shared success. We foster a team-oriented environment where collaboration is celebrated, personal development is encouraged, and your work-life balance is respected.Tools, Coaching & Mentorship That Propel YouAccess powerful tech platforms, world-class CRM tools, weekly sales training, and one-on-one coaching from experienced mentors. You’ll never feel alone—this is a job where you're equipped to succeed, supported to grow, and inspired to aim higher.Additional Perk: Career Mobility & Local ImpactThis role offers long-term career mobility within the brokerage, plus the opportunity to make a difference in your local community by helping people navigate one of the most important transactions of their lives.Responsibilities:
Be the Local ExpertStay up-to-date on market conditions, community happenings, and active listings so you can confidently educate and guide clients.Deliver Exceptional ServiceConduct proactive, thoughtful follow-ups to make every client feel genuinely cared for and supported during their real estate journey.Master High-Level CommunicationHandle client communications with a sense of urgency, professionalism, and clarity. Every email, message, and phone call is an opportunity to build trust.Drive Sales Pipeline ProgressTrack leads and transactions with attention to detail. Help the team hit (and exceed) key goals by managing data, staying organized, and acting with purpose.Sharpen Your Edge with Daily TrainingParticipate in sales training and role-playing to continuously improve your communication, persuasion, and emotional intelligence.Coordinate SeamlesslySchedule appointments, confirm showings, and handle calendar logistics like a pro—ensuring everything flows smoothly for both agents and clients.NEW: Add Value Beyond the CallBring ideas to improve systems, marketing efforts, or the client experience. You’ll be encouraged to offer insights that elevate team performance and client satisfaction.Qualifications:
Coachable & CollaborativeYou’re growth-minded and team-oriented, open to learning and always looking to improve. You believe in raising the bar—not just for yourself, but for those around you.Organizational NinjaAble to juggle tasks, follow through with precision, and keep everything running smoothly even in high-energy moments.Strong CommunicatorClear, polished verbal and written communication is your default. You make clients feel heard and understood.Phone Sales Experience (Bonus)Comfortable and confident on the phone. Prior experience in customer-facing roles or high-volume call environments is a strong plus.Flexible Availability Open to both full-time and part-time opportunities, including evening and weekend shifts when needed.Resilient & Adaptable Roll with market shifts and handle unexpected challenges with calm and grace.Real Estate Knowledge (Preferred) Experience in the real estate world or an active license is a plus—but not required. Passion for the industry goes a long way.NEW: Tech-Savvy MindsetComfortable using CRM software, digital communication tools, and adapting to new technology. Our systems are powerful—your ability to use them efficiently gives you a major edge.About Company:
At High Falls | Sotheby’s International Realty, we bring together top-tier experts from Rochester's real estate sector and global marketing to deliver unparalleled service, insider insights, and exceptional results. Our dynamic team seamlessly integrates proven systems, innovative and award-winning marketing strategies, meticulous follow-up, and cutting-edge technology to empower your success. If you're ambitious, eager for professional growth, and driven by a relentless pursuit of excellence, our team is the ideal environment for you. We are dedicated to nurturing both your professional and personal development, going beyond traditional boundaries. Join us to explore the exciting opportunities that await within our vibrant team!

High Falls Sotheby's International Realty