Financial Services Specialist 1 (Call Center)
- Hainesville, IL
- Contract
- Full-time
Location:100% Remote
Duration: 5 Months
Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PST
Orientation: 1 week (Tuesday - Friday), 7:00AM - 4:00PM PST
Training: 5 Weeks (Monday - Friday) 7:00AM - 4:00PM PST
This role is a fully remote, work from home position. Candidate location restrictions apply. Client is able to offer remote employment of this position in: AZ, CO, UT, NV, TX, IL, NC
- Expect to work at least one weekend day per week
- Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Process and review register referrals, Client.com transactions, and credit line increase requests and payments
- Perform other duties as assigned
- 1+ years of experience in a customer service and call center environment
- A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership for all meetings
- The ability to work a flexible schedule based on department needs, including nights, holidays, and weekends
- Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.
- Clear and professional communication skills with customers and co-workers, both verbally and written
- The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
- The ability to work with integrity and respect confidentiality
- The ability to independently apply strong analytical, problem-solving and decision making-skills