CONFERENCE SERVICE MANAGER
- Port Chester, NY
- $94,000-95,000 per year
- Permanent
- Full-time
This role oversees the coordination and support of all events and meetings, in addition to managing the day-to-day operations of the office, including lobby and reception coverage when needed. The CSM is a leadership role requiring strong hospitality, organizational, and client service skills.Key Responsibilities
- Serve as the primary Hospitality Services resource for guests, visitors, and employees. Oversee daily operations for the Conference Center and executive floors.
- Lead, coach, and support team members to ensure they have the tools, training, and confidence to deliver service excellence.
- Manage daily and weekly scheduling, ensuring appropriate coverage during breaks and absences.
- Facilitate Daily Stand-Ups in alignment with established standards.
- Build and maintain professional relationships with employees and clients to foster open communication and trust.
- Collaborate with event leads to anticipate project needs, coordinate tasks, and prioritize effectively.
- Welcome and recognize VIP guests, delivering a high-touch, professional experience.
- Conduct pre-meeting walkthroughs to confirm audio/visual equipment, catering, and room setup are complete.
- Draft, update, and maintain SOPs and other Conference Center/Hospitality documentation.
- Demonstrate working knowledge of reservation systems and ensure accurate scheduling.
- Partner with IT to maintain AV services and troubleshoot issues as needed.
- Coordinate with Facilities on building-related issues and follow up to resolution.
- Manage relationships with vendors and service providers (e.g., HVAC, maintenance).
- Maintain thorough knowledge of emergency procedures and carry out designated tasks during incidents.
- Enforce all safety protocols to ensure a secure working environment.
- Complete scheduling, payroll, and maintain accurate timekeeping records (vacation, sick time, etc.).
- Provide tours of the facility for clients, prospective clients, or visitors.
- Lead recruitment, training, and onboarding of new team members as needed.
- Ensure clear knowledge of escalation procedures and apply them appropriately.
- Collaborate closely with management, client contacts, and building personnel to ensure seamless operations.
- Perform all other duties as assigned.
- Passion for hospitality and commitment to service excellence standards.
- Ownership mindset with accountability both within and outside core responsibilities.
- Ability to work under pressure while balancing multiple priorities in a client-facing environment.
- Strong computer proficiency and knowledge of office technologies.
- Confidence, adaptability, and willingness to embrace change.
- Openness to feedback, with the ability to action and share learnings.
- Innovative mindset, consistently seeking ways to improve services and guest experiences.
- Empowered decision-maker who escalates issues appropriately and in a timely manner.
- Excellent oral and written communication skills.
- Punctual, dependable, and dedicated to operational excellence.
- Discreet, ethical, and committed to confidentiality.
- College degree preferred.
- Minimum of three (3) years’ experience in client services, reception, or hospitality, ideally in a corporate or concierge environment.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave