Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
Follow established policies in accordance with the bank's and supervisor's direction
Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
Ensure that each personal banker/teller balances and assists in identifying any discrepancies
Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
Accountable for personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Attend business development calls, or other sales opportunities, with a member of management
Responsible for the guidance, development and assistance of personal banker growth and sales production
Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
Provide bank services to a diverse customer base, including a large Spanish speaking population
Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
Regular and predictable attendance and punctuality
Other duties as assigned
Physical Requirements:
Required to stand or walk for extended periods of time dependent upon branch location
Operate a computer and other office machinery
Schedules are prepared based on business need and subject to change at any time
Ability to lift up to 50 lbs
FCBI is an equal opportunity employer.Requirements:
At least 18 years of age
High School Diploma or equivalent
Experience in production accountability
Minimum of six months' cash handling experience in a sales or customer service position.
Ability to make independent decisions
Ability to provide excellent customer service in a fast-paced environment
Familiarity with bank regulations and laws preferred
Successful completion of the FNBT Step Up Program for internal employees
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment
