Field Service Technician

Fortive

  • Akron, OH
  • Permanent
  • Full-time
  • 2 months ago
Position Location: Akron, Cleveland, Canton, Medina, or surrounding areaUnder remote supervision, Advanced Sterilization Products' Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products.Key Responsibilities:
  • Collaborate with sales and clinical education teams to deliver customer-focused business solutions that drive loyalty and sustain ASP's install base.
  • Perform installation, operation, preventive maintenance, and repair of ASP systems in the assigned territory.
  • Manage all responsibilities of primary territory, including compliance and documentation requirements
  • Partner with leadership, customers, and scheduling teams to coordinate all aspects of technical service work.
  • Troubleshoot and resolve technical issues, providing guidance to customers, including hospital biomedical engineers.
  • Ensure timely documentation of service activities, preventive maintenance, and equipment performance.
  • Proactively manage inventory and complete audits to ensure proper usage of parts and tools.
  • Participate in on-call rotations, including weekend coverage (rotating schedule).
QualificationsRequired:
  • High School Diploma or Equivalent
  • Experience in field service, biomedical engineering, or a similar technical role
  • Proven track record in customer service and technical problem-solving
  • Self-motivated to achieve a high level of work performance and customer satisfaction
  • Proficient in Office-based programs like Word and Excel; familiar with service management reporting systems
  • Understanding of inventory management and calibrated tools
  • Excellent communication, time management, and teamwork abilities
  • Required travel within and beyond assigned territories, including some overnight stays
  • Ability to lift up to 80 pounds to a height of 4 feet
  • Operate a company vehicle; endure prolonged sitting/driving; and engage in extensive standing, bending, and stooping
  • Occasional air travel for meetings, training, and regional service coverage as needed
Preferred:
  • Associate degree in electronics, biomedical engineering, or related field with relevant experience
  • 4+ years of experience in the medical device industry.
  • Computer networking experience
Fortive Corporation OverviewFortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth.About Advanced Sterilization ProductsASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP's mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP's products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.Pay Range
The salary range for this position (in local currency) is 47,500.00 - 88,100.00

Fortive