Customer Service Representative, Lebanon, PA
Keystone Collections Group
- Lebanon, PA
- Permanent
- Full-time
- Customer service provided in person or via the phone
- Utilize knowledge of tax types collected by Keystone
- Utilize knowledge of municipalities and school districts for which Keystone collects taxes
- Ability to modify address changes and create new accounts in Keystone applications
- Process payments for multiple tax types
- Ability to sufficiently memo the Keystone taxpayer service applications
- Expand job knowledge and develop expertise to progress forward in job development
- Office Key holder
- End of day delivery drop offs
- Demonstrated ability to listen and retain knowledge
- Ability to accurately and attentively complete detailed tasks
- Keep up to date regarding changes in daily responsibilities or job processes
Education, Experience, and Certifications
- High school graduate or have an equivalency certificate (GED)
- Associate’s or bachelor’s degree in related business major is a plus
- Previous customer service call center experience is preferred
- Bi-lingual in Spanish a plus
- Moderate computer skills
- Moderate level research
- Problem-solving/Reasoning