HVAC-R Install Manager - Commercial & Industrial
- East Syracuse, NY
- $96,000 per year
- Permanent
- Full-time
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
- Competitive pay
- $105,000
- Medical, Dental, Vision and Prescription coverage
- Paid vacation and holidays
- 401(K) match
- Life insurance, AD&D and long-term disability
- Tuition reimbursement
- Opportunities available nationwide
- Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
- Pet Insurance
- Legal Plan, and ID Theft Protection
- Reports to Director of Service.
- Manage revenue, margins and PM adds by tech.
- Recruiting, hiring and development of technical workforce.
- Forecasts manpower requirements.
- Technical support and training to our technicians.
- Delivery & Accountability of goals and metrics for assigned technician group.
- Ensures customer requirements are followed and calls are completed on a timely basis.
- Ensures customer rules are accurately adhered to and approves work orders.
- Reviews dashboards and financial reports and takes appropriate action.
- Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
- Resolves issues or problems that impact customer satisfaction.
- Develops and maintains long term relationships with customers and subcontractors.
- Conduct weekly service and safety meetings for all technicians.
- Weekly quality assurance on work performed at customer facilities.
- Evaluate and perform annual reviews with Branch Managers.
- Perform inspections of customer assets, technicians, and fleet.
- Create, communicate, and send weekly activity schedule to Branch Manager, Service Director and VP.
- High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
- 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
- Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
- Proficiency in understanding and managing P&L.
- Demonstrated business acumen.
- Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask.
- Ability to solve problems and apply good judgement.
- Excellent verbal/nonverbal and written communication and presentation skills.
- Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
- Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
- Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
- Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
- Good driving record.
- Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
- Proficient in coaching, training, developing and building a team.
- Proficient in managing time, delegating assignments and following through to ensure good results.