Patient Care Coordinator, Radiology
- Boston, MA
- Permanent
- Full-time
- Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.
- Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity.
- Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.
- Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance)
- Performs functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments.
- Follows HIPAA guidelines while maintaining confidentiality of all protected health information.
- Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)
- Liaison between the department and other offices, departments
- Process inbound faxes according to department protocol.
- Responsible for document scanning as needed
- Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently
- Help cover coworkers for time off
- Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.
- Assists other Administrative staff with duties
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
- Basic knowledge of Microsoft Office programs - Word and Excel
- Ability to multi-task
- Excellent verbal and written communication skills
- Basic knowledge of Medical Terminology
- Previous healthcare related experience
- High School diploma or equivalent. Associate's Degree preferred.