A/R Specialist, Client Services

Marmic Fire & Safety

  • Joplin, MO
  • Permanent
  • Full-time
  • 8 days ago
Introduction: Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! Position Summary:The Accounts Receivable Specialist - Client Services at Marmic Fire & Safety plays a vital role in processing, data entry, and accurate billing for Fire Protection service orders, specifically supporting National Account Customers and their locations. This position is responsible for managing and resolving discrepancies in accounts receivable (A/R), ensuring accurate and timely payment collection, and maintaining strong customer relationships. The goal is to ensure the accuracy of billing, resolution of aged A/R balances, and adherence to reporting metrics. Core Responsibilities:
  • Post-Job Processing:
  • Support the post-job processing of all completed work orders in Marmic’s software portals.
  • Ensure accuracy of customer A/R statements, contact information, and billing requirements.
  • Customer Relationship Management:
  • Maintain and build strong relationships with customers to address outstanding A/R issues and ensure payment accuracy.
  • Resolve any discrepancies related to pricing or billing, both internally and with customers.
  • Data Entry and Invoicing:
  • Ensure accuracy in data entry, paperwork submission, and invoicing through assigned customer-specific software portals.
  • Produce line-item billing on a per-job basis with high accuracy, accommodating various customer-requested formats.
  • Discrepancy Resolution:
  • Document and resolve pricing questions or concerns.
  • Work with Marmic Branches and Partner Affiliates on missing paperwork or pricing issues.
  • Monitor and manage customer A/R reports to ensure prompt payment and adherence to A/R metrics.
  • Address and resolve short pays, overpayments, or other payment discrepancies.
  • Documentation and Communication:
  • Provide required or missing documentation to customers in cases of non-payment due to missed billing requirements.
  • Maintain professional relationships with Branch and Affiliate Partners at all times.
  • Collaborate with Marmic National Account CSR’s and the Department Manager to ensure up-to-date and accurate customer pricing sheets.
  • Performance Metrics:
  • Meet or exceed all customer service metrics (KPI’s or SLA’s).
  • Support Marmic Branches and Partner Affiliates to ensure their success.
  • Maintain and manage customer scopes of work and job-specific pricing as assigned.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Minimum Qualifications:
  • Associate’s Degree in Accounting or a related field preferred.
  • 2-3 years of experience with collections, invoicing, and/or accounts receivable.
  • Proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Ability to analyze large sets of data.
  • High degree of familiarity with accounts receivable functions.
  • Must pass pre-employment background checks and drug screenings, with ongoing compliance throughout employment.
Preferred Qualifications:
  • Experience with specialized A/R software and customer-specific software portals.
  • Advanced problem-solving skills and ability to handle complex billing issues.
  • Strong organizational skills with attention to detail.
  • Experience in the fire protection or related industry.
Benefits & Perks:Beyond competitive pay, you can receive other great perks. We offer the following featured benefits for full-time employees:
  • Paid Weekly.
  • Tele-Health services if Healthcare coverage is elected.
  • 401K plan with up to a 4% company match.
  • Medical, Dental and Vision Insurance effective the first of the month following your start date.
  • Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
  • 7 Paid Holidays
  • Company Uniform Allowance.
  • All necessary tools and equipment to perform the job
Who We Are:Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing. EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Marmic Fire & Safety