IT Operations Manager

Burlington Stores

  • Edgewater Park, NJ
  • $115,000-150,000 per year
  • Permanent
  • Full-time
  • 2 days ago
**Position Overview**Position Summary: The Manager of IT Operations & NOC oversees the full spectrum of Burlington’s IT infrastructure operations — across corporate systems, store systems, and distribution center technology. This leader ensures 24/7 stability, visibility, and rapid response while driving process discipline, proactive risk management, and continuous improvement.The role manages Burlington’s IT Operations and Network Operations Center (NOC), leading a team of about 10 direct reports responsible for enterprise monitoring, major incident management, job scheduling, data center operations, and backup/recovery.This leader manages capital and operational budgets, partnering with leadership to prioritize stability-focused investments. It is a hands-on role requiring initiative, ownership, and continuous improvement. The Manager will be expected to:
  • Own operational KPIs and deliver results daily, weekly, and monthly.
  • Identify and surface risks before they become incidents.
  • Implement and enforce processes and documentation discipline.
  • Expand monitoring scope beyond corporate systems to stores and distribution centers.
  • Coach and delegate to elevate the team’s performance and autonomy.
  • Continuously look for opportunities to improve services and efficiency
**A Day In The Life****Operations Leadership & Partner Management**+ Lead, coach, and develop a 24/7 IT Operations team, instilling a culture of accountability, process adherence, and service excellence.+ Build capability through delegation, cross-training, and performance feedback.+ Manage staffing levels and schedules to ensure uninterrupted 24/7 coverage with proper overlap, optimizing resources and controlling unplanned labor costs.**Operational Performance & KPI Management**+ Define, track, and report on KPIs for incident response, system availability, monitoring coverage, job completion, and backup success.+ Deliver performance dashboards and scorecards on daily, weekly, and monthly cycles.+ Use KPI trends to address gaps, inefficiencies, or emerging risks.**Monitoring & Incident Management**+ Oversee enterprise monitoring tools to ensure alert quality, expanded coverage, and actionable response.+ Build a unified monitoring strategy covering infrastructure, network, and application layers across corporate, store, and distribution center systems.+ Own the Major Incident Management process — from bridge facilitation to communications to post-incident follow-up.**Data Center & Infrastructure Operations**+ Manage all operational aspects of Burlington’s data centers, including preventive maintenance, vendor coordination, and environmental monitoring.+ Oversee physical and logical changes, ensuring adherence to change management and audit requirements.+ Support internal and external audits (SOX, PCI, etc.) with evidence and documentation.**You'll Come With**+ Bachelor’s degree in IT, Computer Science, Engineering, or related field.+ 10+ years in IT Operations, including 5+ years in a senior or management role leading a 24/7 NOC or enterprise IT operations team.+ Proven success managing large-scale, complex, multi-location IT infrastructure environments — including corporate offices, retail stores, and distribution centers.+ Demonstrated ability to own KPIs and consistently meet or exceed SLA targets.+ Strong background in enterprise monitoring, job scheduling, major incident management, and data center operations.+ Expertise with tools such as Datadog, Dynatrace, Nagios, SolarWinds, UC4, NetBackup/Veeam, ServiceNow, and related enterprise platforms.+ Solid understanding of ITIL practices, change management, and operational governance frameworks.\#LI-TG1**Come join our team. You’re going to like it here!**You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.**Pay Range** $115,000.00 - $150,000.00**Posting Number** R100613**Location** New Jersey-Edgewater Park**Address** 4287 Route 130 S**Zip Code** 08010**Pay Rate** Salaried**Career Site Category** Corporate**Position Category** Information Technology**Job Type** Full-Time**Remote Type** Hybrid**Evergreen** No

Burlington Stores