Command Center Officer
- Ocoee, FL
- $20.00 per hour
- Permanent
- Full-time
- Monitor CCTV and access control systems across all Westgate resort properties.
- Act as the communication lead and point of contact between response personnel and senior leadership at all levels across the country.
- Maintain focus throughout the workday, effectively monitoring a large video wall, TVs, and monitors while adapting to varying lighting conditions.
- Streamline workflows using project management tools to align team efforts.
- Prepare clear reports for senior management based on critical incidents and events.
- Provide leadership and direction based on Emergency Management objectives to resort management, safety teams, and response teams across the nation.
- Assist in building, training, equipping, and directing planning processes with leadership across the nation.
- Act as a Westgate representative in local, county, or state EOCs during activations and pre-disaster planning efforts, including meetings as requested.
- Provide accurate information during critical and non-critical emergency events from report to resolution.
- Provide constant informational updates to managers and executives to ensure situations, events, and incidents are understood and resolved appropriately.
- Update and maintain accurate attendance, communication, and reporting logs.
- Assist in researching past incidents and compiling requested footage.
- Provide situational awareness of issues occurring throughout all locations by monitoring systems, news media reporting, and establishing inter-group communication with other support elements.
- Utilize Emergency Notification systems to notify and/or pinpoint incidents or location concerns that may affect any property.
- Provide the initial or secondary response to all incidents involving police, fire department, and medical personnel.
- Assist Westgate Security personnel in the performance of their duties as requested and/or required by the Emergency Management Director or Executive Security staff.
- Complete required trainings as requested by management. These may include FEMA, IS, local, county, state, or federal Emergency Management, FEMA, or security command-related certificate courses.
- Perform any other tasks requested by management, within the scope of corporate policy, related to providing command center communications, notifications, preparedness, response, recovery, and mitigation tasks, or with the overall goal of ensuring Westgate Resorts is prepared and secured every day and during any All-Hazard Incident.
- Perform any other tasks requested by management, within the scope of Westgate Resorts and/or Central Florida Investments, Inc.
- One to three years related experience and/or training; or an equivalent combination of education and experience preferred.
- High school diploma or general education degree (GED)
- ICS 100, ICS 700 preferred
- Must be proficient in Microsoft Word and Excel.
- Must be able to work as a team member sometimes in stressful situations.
- Must be able to make decisions within your scope of work and articulate problems and resolutions.
- Must be able to understand directions and fulfill deadlines and requirements
- Travel outside of Central Florida is unlikely but, in the event, travel costs will be reimbursed.
- Negotiating several flights of stairs without stopping
- Running short distances
- Standing for prolonged periods in various weather conditions
- Moving or positioning heavy objects
- Required to sit for extended periods
- Regularly lift/move up to 10 pounds
- Frequently lift/move up to 25 pounds
- Occasionally lift/move up to 50 pounds
- Read and comprehend complex instructions and long correspondence
- Create memos for staff and management daily
- Read and interpret safety rules, operating/maintenance instructions, and procedure manuals
- Write routine reports and correspondence
- Speak effectively before groups of customers or team members
- Proficient in English, verbal and written
- Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Add and subtract two-digit numbers, multiply and divide with 10s and 100s
- Perform operations using units of American money, weight measurement, volume, and distance
- Apply common sense understanding to carry out written or oral instructions
- Define problems, collect data, establish facts, and draw valid conclusions
- Deal with problems involving several concrete variables in standardized situations
- Critical thinking and decision-making skills
- Must be able to work any shift (day or night) and in all weather conditions (indoors).
- Noise level in the work environment is usually moderate.
- Work environment characteristics are representative of those encountered while performing the essential functions of this job.
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs