Customer Service Representative

Globe Life: McQuade Organization

  • San Antonio, TX
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
Job Title: Customer Service Representative (100% Work From Home)
Job Type: Full-Time, Remote
Location: San Antonio, TX
Industry: Financial ServicesAbout UsAt Globe Life, were dedicated to helping individuals and families secure their futures through personalized life insurance solutions. As a licensed provider, we prioritize integrity, empathy, and education in every interaction. Join our remote-first team of professionals and make a difference in peoples' lives while building a rewarding sales career.Position OverviewWe are seeking a motivated Customer Service Representative to consult with prospects, identify their coverage needs, and guide them through the insurance purchasing process. This is a fully remote role that combines customer service, consultative sales, and the opportunity to earn uncapped commissions all while making a meaningful impact.Key Responsibilities
  • Contact warm leads and referrals via phone, email, and video to assess client needs
  • Educate clients on life insurance options including term, whole, and universal life
  • Provide personalized quotes and close new policies using a consultative approach
  • Maintain licensing compliance and product knowledge in all operating states
  • Follow up with prospective and existing clients to ensure satisfaction and retention
  • Log all activities in the CRM accurately and in a timely manner
  • Stay updated on industry regulations, carrier products, and underwriting guidelines
Qualifications
  • Minimum 1-2 years of service and/or sales experience (insurance or financial services preferred)
  • Excellent verbal and written communication skills
  • Comfortable working in a fully remote environment with limited supervision
  • Proficient with digital tools such as CRM systems, VoIP software, and e-signature platforms
  • Strong organizational skills and a customer-first mindset
  • Bilingual applicants are encouraged to apply (Spanish, Mandarin, etc.)
What We Offer
  • 1st Yr. Income Range: $41,210-$52,450/yr
  • Fully remote work with flexible scheduling
  • Company-provided leads and marketing support
  • Paid training
  • Health insurance stipend or benefits package (where applicable)
  • Career growth opportunities into team lead or sales management roles
  • Recognition programs, performance bonuses, and ongoing mentorship
Equal Opportunity EmployerGlobe Life is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and supportive workplace for all team members regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or veteran status.How to ApplyClick Apply to submit your resume. Qualified candidates will be contacted for a virtual interview.

Globe Life: McQuade Organization