Project Support Professional-REMOTE-CST Time Zone
Lowe's
- Indianapolis, IN
- $17.56-29.27 per hour
- Permanent
- Full-time
- Answer inbound calls from customers, service providers and stores to provide installation project support.
- Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.
- Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.
- Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
- Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.
- High school diploma or GED
- 1- 3 years' experience in a customer facing role
- 1 year of experience in project coordination OR experience in remodeling or construction industry
- Bachelor's degree in a related field of study
- 1 year of experience in project coordination OR experience in remodeling or construction industry
- 1 year of experience working in a Project Management function
- Experience in contact center environment
- Knowledge of remodeling and construction
- Bilingual