Retail Systems & Support AnalystDuration: 6 MonthsTax Work Location: Plano, TX, USASchedule: Onsite, M-F, 8-5pmKEY RESPONSIBILITES/REQUIREMENTS:Position Summary:Retail is seeking a results-orientated IT administrator to manage our retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware and software, performing troubleshooting to resolve AV and IT issues and maintaining our networks and servers. This position will also play an important role in the selection, development, deployment of all new additions to the technology Samsung deploys into our customer facing environments.Role and Responsibilities:Monitor, maintain, and deploy network and server systemsDevelop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and SystemsEstablish and enforce security protocols and procedures to prevent potential threatsStrengthening and managing internal security through inspection, audit, and approval processesCreating user accounts and managing access controlPerforming diagnostic tests and debugging procedures to optimize retail technology and systemsDocumenting and standardizing processes for use by retail team and back-office support teamsSupport new technology rollouts for testing and deploymentDevelop strong relationships with Samsung Global, and local Systems and Security teamsAssist Retail Store Operating Partners with guidance on deployment and technical support for systems used within Samsung operated retail stores and retail partner locations.Technical UnderstandingWindows Server and Active Directory Enterprise managementAmazon Web Services (Firewall and Virtual environment)Meraki network infrastructure management, security, and deploymentRetail Point of Sale systems (iQmetrix)Retail Analytics Software Used to Monitor Customer Traffic and ConversionDigital content management and deployment (BrightSign, AMX, VXT, and MagicINFO Digital web-based content management solutions)Working knowledge of Sales Enablement tools and platformsVideo security solutions and monitoring (Eagle Eye Networks)Microsoft SharePointProject management tools (Jira Confluence)VoIP hosted voice solutionsUnderstanding of commercial retail audio solutions (Harman, and Soundtrack Your Brand)Windows Desktop Management Tools and SoftwareUnderstanding of Asset Management tools and platformsSkills and Qualifications:Bachelor's degree in computer science, information technology, information systems or similarExperience in retail AV/IT telecommunications industry is a plusApplicable professional qualification such as Microsoft, AWS, Oracle or Cisco certificationAt least 2 years' experience in a similar roleExtensive experience with AV and IT systems, networks and related technologies including, wireless networking, routing and switching, multimedia systems and broadband technology standardsSolid knowledge of best practices in IT administration and system securityStrong analytical and problem-solving skillsExcellent interpersonal and communication skillsPeriodic availability required for after hours, weekends, and holidays to support and align with retail business operating hoursAbility to travel 20% of the time with possibility to increase up to 40% to support future growth of the organization
