Online Casino Shuffler - On Site
- Southfield, MI
- Permanent
- Full-time
- Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
- Attend live gaming tables for card-change procedure according to the company’s guidelines.
- Evaluate and keep track of the quality and visual look of the cards.
- Properly check and shuffle gaming cards at the card counting rooms (hereinafter, CCRs).
- Follow the internal shuffling procedure in the CCRs and all live gaming tables.
- Follow the work rotation schedule assigned when performing duties.
- Immediately report to the Pit boss of any risks or committed mistakes, problems, and/or unusual activities in the gaming studios and other companies’ premises caused by other employees or other causes.
- Inform Pitboss on time to replace and/or receive new cards or a deck of cards for each shift.
- Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date.
- Attend training courses/workshops as required and strive to improve technical skills continually.
- Assist with training new shufflers if required by the management.
- Follow any updates and amendments to the shuffling procedures.
- Keep a professional demeanour towards players.
- Maintain professional and clear communication with management and peers.
- Adhere to the gaming studios' rules and any other rules that management may introduce at any time.
- Keep confidential information within the company’s authorized individuals.
- Perform any additional duties as instructed by management.
- High School Diploma / GED.
- Must be 21 years of age or older
- Basic computer skills- MS Office, electronic mail, etc.
- Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.
- Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment.
- Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards.
- Ability to deal, shuffle, sort cards, and other operating gaming equipment involving highly repetitive hand and arm movements.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Punctuality and attention to detail.
- Be able to wear assigned uniforms.
- Must be able to obtain a Michigan Gaming license and a West Virginia Casino Employee Registration.
- Pay Rate: $15 hourly + up to $4.00 hourly performance bonus
- Vacation Days: 5 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match
- Prolonged sitting at counter highchair, and tables
- Prolonged standing for up to 2 hours at a time.
- Ability to maintain physical stamina for extended periods.
- Repeated use of both hands and arms.
- Full mobility of upper extremities
- Ability to see and read a screen chat from 3 ft away.
- Ability to engage and communicate with customers while on a live table.
- Ability to lift up to 15 lbs.
- Ability to be on live cameras constantly with high beam lighting without protective eyewear.