PT Guest Services Attendant
Centers
- Morgantown, WV
- $11.00 per hour
- Permanent
- Full-time
- Greet all members and guests who enter the facility
- Ensure the proper identification is being used to access the facility
- Correctly input member’s and guest’s demographic information into our system
- Successfully perform administrative duties
- Sell and upsell membership and program packages as well as cycling promotional deals
- Multi-task and work in a fast-paced environment
- Ensure the most consistent and up-to-date information is supplied in all interactions
- Ensure the workstation is kept clean
- Handle money (cash, credit, checks) correctly and effectively
- Answer, return, and transfer calls in a professional manner
- Assist in the implementation of communications strategies
- Develop and innovate a comprehensive understanding of the Mylan Park’s programs and services
- Receive feedback in a team work environment and contribute to the creative process of projects through brainstorming sessions
- Represent the company in a professional manner consistent with Mylan Park goals and branding
- Assist with other duties as assigned in an effort toward the overall functions of Mylan Park
- Basic knowledge of computer skills
- Ability and willingness to enforce policies and handle conflict resolution
- Excellent customer service
- Availability to work mornings, evenings, and weekends when needed
- Ability to self-motivate with little or no supervision
- Strong attention to detail
- Excellent communication skills (oral and written)
- Ability to manage long and short-term projects
- Adaptability, analytical & critical thinking, customer service initiative & motivation, planning & project management, decision making & judgment, customer service, teamwork, diversity awareness, communication, and integrity
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructionsWork Environment and Physical DemandsWork Environment and Physical Demands:Work Environment
- Office environment/fitness center environment
- Non-smoking environment
- Moderate to loud noise
- Evening/Weekend work responsibility as required
- Work within a non-smoking environment
- Sitting at desk or table for at least 60% of the work day
- Standing or walking for at least 40% of the work day
- Repetitive wrist, hand, or finger movement (while operating computer equipment)
- Bending, stooping
- Eye-hand coordination (keyboard typing)
- Hearing and talking