System Administrator 3Ft. Meade, MDUS Citizen$164K - $194KProvides support for implementation, troubleshooting andmaintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementingoperating systems enhancements to improve reliability and performance.The Level 3 System Administrator shall possess the following capabilities:Provide support for implementation, troubleshooting and maintenance of IT systemsProvide configuration management, implementation, and sustainment of compliance withapplicable system security controls.Provide support to IT systems including day-to-day operations, monitoring and problemresolution for all of the client/server/storage/network devices, mobile devices, etc.Implement IAVA security patches and ensure patch status is recorded in appropriate systems ofrecord.Provide support for the escalation and communication of status to agency management andinternal customersOptimize system operations and resource utilization, and perform system capacity analysis andplanningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers forescalated ticketsConfigure and manage UNIX, Linux and Windows (or other applicable) operating systems andinstalls/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceCommunicate and coordinate with the Information System Security Officer (ISSO) andInformation System Owner (ISO) regarding system changes as part of the Change andConfiguration Management ProcessSupport the ISO by completing required milestones of Plan of Action & Milestones(POA&M)as directed and coordinate completion status with the ISSO to reflect status within theSource System of Record for Security AuthorizationsEnsure IT Assets remain compliant with Identity & Access Control Management (ICAM)policy.Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsSupport the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications andsoftware integrationSupport the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications andsoftware integrationQualifications:Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor's degree.Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, andcomplexity is required.Six (6) years of experience with Service Management (ITSM) is required.ITIL 4 platform certification is required.Additional contract or position specific required experience for this level (skills, technologies,expertise):Experience DescriptionFour (4) years of experience with ServiceNow platform is required.Two (2) years' experience integrating ServiceNow with other applications is required.ServiceNow System Administrator certification is required