Part Time Computer Technician at Danbury Library

• Responds to incoming telephone calls, emails, and Help Desk ticket requests for assistance from patrons and staff experiencing problems with hardware, software, and other equipment,
• Assists with the implementation of new technology when necessary
• Provides support for the library's automated circulation system, Wifi, internet access, self-check machines, telephone and telecommunications systems.
• Installs and configures computer hardware and software on public and staff machines
• Assists in the scheduling and performing of backups of public and staff PCs as needed
• Assists staff in use of software and computer related tasks. Provides support for problems with PCs, Chrome devices, faxes, printers, scanners, mobile devices, etc.
• Provides equipment setup and breakdown for library programs and room use by outside organizations.
• Provides in person assistance at a public service desk, and demonstrates excellent customer service skills to a diverse population
• Documents troubleshooting progress and investigate issues before escalating tickets to the next level of support
• Images and install new computers
• Acts as the point of contact for IT related issues during Saturday shift
• Helps maintain an accurate inventory of technology equipment
• Attends meetings and trainings as needed to remain current with changing technology

Metropolitan New York Library Council