Call Center Representative - Resolve Pain Solutions
Resolve Pain Solutions
- Memphis, TN
- Permanent
- Full-time
As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism.Key Responsibilities
- Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner.
- Schedule, reschedule, and confirm appointments according to provider availability and patient needs.
- Verify insurance eligibility and coverage and collect or update patient demographic and contact information.
- Triage calls appropriately, transferring to clinical staff or other departments as needed.
- Document all patient interactions accurately in the electronic medical record (EMR) system.
- Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care.
- Manage high call volume while maintaining quality service standards and productivity metrics.
- High school diploma or equivalent (required).
- Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting.
- Familiarity with medical terminology, insurance verification, and EMR systems is a plus.
- Bilingual in English and Spanish is a strong advantage.
- Excellent verbal and written communication skills.
- Ability to handle confidential information with discretion and comply with HIPAA regulations.
- Strong organizational and multitasking abilities.
- Compassionate, patient-focused mindset.