Guest Service Agent

SHIVKRUPA HOSPITALITY INCORPORATED

  • Oxon Hill, MD
  • Permanent
  • Full-time
  • 1 month ago
We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:
  • Register and assign rooms to guests
  • Confirm phone and online reservations
  • Respond to guest needs, requests, and complaints
  • Collect payment from departing guests
  • Keep records of occupied rooms and guests
  • Communicate pertinent guest information to designated departments
​Qualifications:
  • Previous hotel experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Hours 3-11 and 11pm to 7 am

SHIVKRUPA HOSPITALITY INCORPORATED