Field Service Supervisor

ATS Automation

  • Rolling Meadows, IL
  • $43.00-50.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Are you a strong technical leader who thrives in a fast-paced, customer-focused environment? We’re looking for a Field Service Supervisor to join our team and lead our field service operations for the region. In this role, you’ll oversee the deployment, scheduling, and performance of field service resources while driving customer satisfaction, operational efficiency, and continuous improvement.As a key leader in our service organization, you will help deliver value-added service solutions that support our customers' operations and ensure optimal performance of their automation systems.What You’ll Do
  • Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals.
  • Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective.
  • Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates.
  • Respond to customer escalations and drive problem-solving and improvement initiatives.
  • Support remote customer service operations, including on-call programs and follow-up activities.
  • Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties.
  • Develop and manage service documentation aligned with ISO standards; participate in audits and maintain compliance.
  • Coach, mentor, and support your team’s professional development and performance.
  • Track and report on KPIs regularly to help meet departmental goals.
  • Represent the service team in corporate initiatives and help share best practices across divisions.
What You Bring
  • Degree or diploma in technology, engineering, or a related field; leadership or project management experience is a plus.
  • 10+ years of experience in service or project management within the automation industry.
  • In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components.
  • Strong troubleshooting background with automation systems.
  • Proficiency in lean manufacturing concepts and continuous improvement processes.
  • Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities.
  • Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation.
  • Able to travel and hold a valid passport.
  • Must be able to work in a hands-on, physical environment including lifting and extended standing when needed.
Why Join Us
  • Be part of a forward-thinking company driving innovation in automation.
  • Collaborate with passionate experts and serve high-impact customers.
  • Lead a skilled, mission-driven team with a focus on performance and growth.
  • Enjoy a supportive culture where your ideas and efforts truly make a difference.
Ready to lead and make an impact?Apply now to become our next Field Service Supervisor.If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.Why YOU should join our ATS Life Sciences Systems team:We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving.We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!We offer COMPETITIVE Total Rewards - Starting salary for this position is $43.00 - $50.00/hour with overtime pay eligibility, paid time off (PTO), employee incentive bonus program, comprehensive benefits (including health, dental vision and employee assistance program). Work in a fully climate-controlled environment, with a wellness reimbursement, tuition reimbursement, annual paid volunteer day off, 401K with employer match and optional employee share purchase program and more!!! 25-40% travel is required (domestic and international).A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.ATS is in compliance with the Americans with Disability Act (ADA) and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.Learn more about what we do

ATS Automation