Regional On-Site Manager
- Schaumburg, IL
- $65,000-70,000 per year
- Permanent
- Full-time
- Client Relationship Management
- Serve as the primary liaison between clients, branch teams, and on-site staffing teams.
- Build and maintain strong, trust-based relationships with client stakeholders at all levels.
- Proactively address and resolve client concerns with a focus on long-term satisfaction and retention.
- Program Oversight
- Oversee several on-site programs, ensuring consistent execution of service delivery and compliance with client expectations.
- Collaborate with on-site managers to track performance metrics, retention, attendance, and overall program health.
- Conduct regular site visits to assess operations and enhance program effectiveness.
- Team Leadership
- Lead, mentor, and support on-site managers and coordinators across multiple locations.
- Encourage a culture of accountability, collaboration, and continuous improvement.
- Ensure proper training, communication, and support is in place to enable team success.
- Operational Excellence
- Partner with branch teams to ensure timely fulfillment, accurate timekeeping, smooth onboarding, and high workforce productivity.
- Monitor payroll, billing, and compliance processes for accuracy and efficiency.
- Implement process improvements that reduce costs and increase operational effectiveness.
- Strategic Growth & Business Development
- Identify opportunities to grow headcount, increase fill rates, and expand services within existing client sites.
- Collaborate with sales and leadership teams to introduce new service offerings or staffing solutions based on client needs.
- Leverage insights from client operations to propose value-added solutions that strengthen partnerships and drive account growth.
- Participate in Quarterly Business Reviews (QBRs) and help position Accurate Personnel as a strategic workforce partner.
- 5+ years of experience in staffing, workforce solutions, or client services, including 2+ years in a leadership role overseeing multiple accounts or sites.
- Strong track record of driving client satisfaction, operational performance, and business growth.
- Excellent communication, negotiation, and relationship-building skills.
- Highly organized and detail-oriented with the ability to manage competing priorities.
- Proficient in Google Office Suite and staffing industry technologies (e.g., VMS, ATS).
- Frequent travel between client sites within the assigned region (up to 75%).